Ransomware is malicious software that locks or encrypts a business's files and systems, then demands payment to unlock them. Many groups now also steal data first and threaten to publish it. For a small or growing business, a single attack can stop sales, payroll and customer service for days.
Why businesses here are attractive targets
- Fast digital growth. More businesses run on cloud tools, online payments and remote access, often faster than their security has grown.
- Thin defences. Many small and medium businesses have no dedicated security staff, rely on shared passwords and delay updates.
- Weak or missing backups. If backups sit on the same network, ransomware can encrypt them too.
- Remote access left open. Remote desktop and VPN accounts without two-step verification are a common way in.
- Pirated software. Cracked programs often carry malware and never receive security updates.
How attacks usually start
- A staff member opens a phishing email or harmful attachment.
- A stolen or guessed password is used on email, VPN or remote desktop.
- An unpatched server or device is found by an automated scan.
Five defences that make the biggest difference
- Backups you can restore. Follow the 3-2-1 rule: three copies, on two types of storage, with one kept offline or off-site. Test a restore every few months.
- Two-step verification everywhere, especially on email, remote access and admin accounts.
- Updates on a schedule. Patch operating systems, routers and business software promptly, and replace systems that no longer receive updates.
- Least privilege. Staff should use normal accounts for daily work; admin rights only for the few who need them.
- Trained people. Most attacks begin with a click. Teach staff to recognise and report phishing quickly.
Have a plan before you need it
- Know who to call: your IT provider, your bank and a security incident responder.
- Keep a printed list of key contacts and account details, because your systems may be down.
- Decide in advance who can take systems offline and who speaks to customers.
Paying a ransom doesn't guarantee your data comes back, and it funds the next attack. Good backups are what give you a real choice.
Want your team to recognise the phishing emails that start most attacks? See our Business plans or talk to us about corporate training.